Management consultants, technology vendors, and human resources departments often segregate workforces into “knowledge workers” and everybody else. In a collaborative organization, every worker is a knowledge worker. Every team member contributes, shares knowledge, and participates in making decisions, whether he or she is loading crates, designing products, servicing customer accounts, creating tactical marketing plans, or determining long-term strategy.
My current column for Bloomberg BusinessWeek.com entitled "Every Worker is a Knowledge Worker" describes how organizations can desegregate the workforce. You can read the column here.